Heathrow airport based BA installs iPads
Wednesday, December 14, 2011
Our Heathrow airport parking team were delighted to hear that British Airways are going that extra step to keep their customers happy. In a week where we’ve seen the launch of a new advertising campaign, the airline reveal that they are now to bring a new dimension to airborne customer service – by using iPads.
The iPads are being used to enable BA cabin crew to offer their customers a truly bespoke and personalised service by giving crew prior knowledge of their customers preferences and previous travel arrangements.
The iPads are set to revolutionise onboard customer services as they will allow cabin crew to identify where each customer is seated, their travelling companion, Executive Club status and special meal requests. A whole new library of information will be at their finger tips, it will allow for issues to be logged with colleagues based on the ground prior to departure as well as service updates and timetables.
At present cabin crew work off a scroll of paper that they are handed when everyone has boarded which lists up to 337 customers, with the new iPads cabin crew will simply refresh their screen when the doors have closed and through wireless 3G technology they will have a complete list of passengers who are onboard.