Terms and Conditions

Cancellations/Amendments Procedures

If you need to amend or cancel your booking please send an email through our web site form or call us on 0800 014 8774. Please check all booking details on receipt of confirmation. Stressfreeairportparking.com cannot be held responsible if clients do not advise any amendments required. For cancellations please include your booking reference number and address details. For booking amendments please include your reference number and details of required changes.

Standard Terms and Conditions for third party car parks for which Stress Free Parking acts purely as a booking agent.

This is a legal document which contains contractual provisions. The Customer’s Statutory Rights are not affected.

DEFINITIONS:
“the company” refers to the following group of companies which operate on behalf of Stress Free Parking: BMAG Ltd (Birmingham), HMAG Ltd (Heathrow), EMMAG Limited (East Midlands), LPO Ltd (Luton)
- “the customer” refers to the person or persons using or proposing to use the services of the company
- “the service provider” refers to the operator of the featured car parks for which the company acts as an agent.

1. Bookings

• 1.1Bookings via the company’s website www.stressfreeairportparking.com are deemed to have been made final once a booking reference number has been issued. All terms and conditions are deemed to have been accepted when a booking reference has been issued
• 1.2Telephone bookings are deemed to have been made final when confirmed by the company’s telephone representative. All terms and conditions are deemed to have been accepted once confirmation of the booking has been issued
• 1.3All services are subject to availability
• 1.4The company reserves the right not to accept or fulfil a booking
• 1.5A £5 charge is payable by the customer if a written or postal booking confirmation is required
• 1.6It is the responsibility of the customer to ensure that a valid contact number and email address is provided at the time of making a booking
• 1.7It is the responsibility of the customer to ensure he/she reads the confirmation email before travelling
• 1.8The company will not accept liability for any costs incurred or consequential loss arising due to the failure of the customer to provide a valid contact number and email address or failing to read the confirmation email before travelling
• 1.9It is advisable for all customers to print the confirmation email and to take it when travelling to the chosen airport
• 1.10The company may use information supplied by the customer at the time of booking for the following purposes: (a) to fulfil the agreement (b) to processing and obtain payment (c) for analysis and profiling the customer’s car parking preferences (e.g. market, customer and product analysis) to enable review, development and improvement to the products and services offered (d) to enable the company to provide the customer and other customers with relevant information through the company’s marketing programme. The company may keep the customer informed of its products and services using any of the following methods: e-mail, post, telephone, SMS

2. Payment

• 2.1Payment for a booking made by telephone or on the company’s website can only be made using Mastercard, Visa, American Express, Diners Club or Switch
• 2.2If payment by card is declined or if a payment cheque is returned uncleared the company and the service provider reserve the right not to fulfil the booking
• 2.3All prices are quoted in £ Sterling and include VAT
• 2.4When a booking is made using an overseas credit card the card issuer will debit the customer’s account in the local overseas currency and at the exchange rate applicable on the date of processing. A conversion charge may be applicable

3. Cancellation

• 3.1A booking may be cancelled up to 24 hours prior to the date for which the service has been reserved
• 3.2A cancellation fee of £9.50 may be applied to any cancellations
• 3.3Customers who do not turn up at the car park or who cancel within 24 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked (any abatement of the agreed price will be at the company’s sole discretion). For the purposes of this specific condition the period for which the service is booked shall be deemed to commence at midnight on the day prior to the commencement date for the service booked
• 3.4Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked
• 3.5All cancellations must be made directly through Stress Free Parking to be valid. (Not with the car park). Please send an e-mail to customer.relations@stressfreeairportparking.com or Phone: 0800 014 8774 (Office hours only - Monday - Friday 09.00 to 17.30) quoting your booking reference number. Please note that cancellation requests can only be actioned within office hours and are subject to our notice periods.
• 3.6Cancellations or amendments cannot be accepted for any supersaver or non-flexible parking product

4. The Company’s Liability

• 4.1The company is an agent for the featured car parks. The customer will be contracting with the service provider and will be subject to the Terms and Conditions of the service provider. Full details of these terms and conditions are available from the service provider
• 4.2The company acts only as a booking agent for the service provider and is therefore liable to the customer only for losses directly arising from any negligence of the company in processing a booking.

5. The Service Providers Terms & Conditions

• 5.1All bookings are accepted subject to the current terms and conditions of the service provider, a copy of which are available upon request
• 5.2Cars are parked at the owner's risk
• 5.3The service provider accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked
• 5.4The service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer's vehicle
• 5.5The customer shall inspect his/her vehicle and report any damage to the service provider prior to departure from the car park
• 5.6The service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider

6. Complaints Procedure

• 6.1Complaints can be made by calling 0800 014 8774 during office hours, or by emailing customer.relations@stressfreeairportparking.com A complaint can also send by writing to Stress Free Parking Limited. Unit W10, Beeston Road, Leeds, UK, LS11 6AD

Stress Free Airport Parking terms and conditions for car parks operated directly by Stress Free Parking (and specifically excluding car parks operated by third parties for whom Stress Free Parking acts purely as a booking agent).

Definitions:
- “the company” refers to the following group of companies which operate on behalf of Stress Free Parking; BMAG Limited (Birmingham), HMAG Limited (Heathrow), EMMAG Limited (East Midlands), LPO Limited (Luton)
- “the customer” refers to the person or persons using or proposing to use the services of the company.

1. Bookings and Service

• 1.1Bookings via the company’s websites are deemed to be made final once a booking reference number has been issued. All terms and conditions are deemed to have been accepted at the point when a booking reference has been issued.
• 1.2Telephone bookings are deemed to have been made final when confirmed by the company's telephone representative. All terms and conditions are deemed to have been accepted once confirmation of the booking has been made.
• 1.3All services are subject to availability.
• 1.4The company reserves the right not to accept or fulfil a booking.
• 1.5All prices are quoted in UK £ Sterling and include VAT where applicable.
• 1.6The company confirms that any payment information given to it by the customer will only be used by the company for the purposes of the booking and will not be distributed to any other organisation under any circumstances.
• 1.7Whilst every effort is made to ensure that collections and deliveries of vehicles are made at the requested times, the company does not accept any responsibility for delays to its services arising as a result of circumstances beyond its control, including but not exclusively traffic congestion, the late arrival of outbound customers, delayed flights, security alerts, mechanical failure, industrial action, terrorism, criminal activity, war, civil unrest, catastrophe and any decree, legislation, regulation or restriction of any government.
• 1.8In the event of a customer’s vehicle developing a discharged battery during the parking period, the company reserves the right, in good faith, to jump-start the vehicle for the sole purpose of enabling the return of the vehicle to the customer on the due date. The company accepts no responsibility for resultant damage to electronic management or fuel management systems or for any other associated damage.
• 1.9The company accepts no responsibility for damage to the vehicle arising from acts of nature including but not limited to bird excrement, dust, pollen, volcanic ash and rain, hail or snow.
• 1.10The company will not accept bookings for certain cars at some of its airports. See the company’s website for full details.
• 1.11Operating hours are from 4.30am until midnight daily. Arrival before 4.30am must be arranged at least 24-hours in advance and a £25 surcharge will apply to cover additional costs incurred.

2. Payment

• 2.1If a payment by card or other means is declined, the company reserves the right not to fulfil the booking and accepts no liability for any consequential loss arising.
• 2.2An increased duration of stay, howsoever caused, will incur additional pro-rata charges which will be debited to the customer’s account and payment collected prior to the return of the vehicle.
• 2.3The standard rate for overstays is £10 per day.
• 2.4Providing that the customer notifies the company in advance of any new return date and flight, a chauffeur will be dispatched to meet the customer on his/her return. If the customer does not duly notify the company of such delay, then the company reserves the right to charge an additional £15 administration fee due to having to dispatch a chauffeur twice and there may also be a delay in returning the vehicle. The company accepts no consequential loss arising as a result of delayed flights.
• 2.5Full payment of the booked service is due prior to commencement of the service.

3. Cancellation and Curtailment

• 3.1A booking may be cancelled up to 24 hours prior to the date for which the service has been booked and a full refund less £10 administration costs will be made.
• 3.2If a booking is made on a non-flexible basis, then no refund can be offered.
• 3.3For the purpose of condition 3.1 the period for which the service is booked shall be the entry date and time specified in the original booking made by the customer.
• 3.4Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked.
• 3.5If a vehicle is returned within 6 hours of collection and re-booked to depart within 48 hours of original departure date then a partial refund may be applied for in writing and is payable at the discretion of the company.

4. Liabilities and other Terms

• 4.1The company’s insurances cover its legal liabilities.
• 4.2The customer must adhere to the company’s instructions issued to the customer for arrival at the designated airport terminal meeting point. Failure by the customer to do so, including allowing insufficient time to meet airline check-in requirements is entirely at the customer’s risk and the company accepts no liability for any consequential loss arising.
• 4.3Vehicles and contents are left at the customer’s risk whilst the vehicle is parked, including any contents, loose items, personal property or valuables left in the vehicle unless these are explicitly detailed in the “Valuables left” section of the Waiver Form and which shall be duly signed by the company’s chauffeur.
• 4.4On return to the vehicle the customer must undertake an inspection of the vehicle. Claims for damage or losses will not be considered unless reported to company representatives immediately on the return of the vehicle at the terminal. The company will not accept liability for damages resulting from events outside of its control including any damage caused by criminal activity. Claims by customers for damages or losses not reported to the company prior to leaving the site will not be accepted.
• 4.5The company accepts no liability for mechanical, structural and electrical failure of any part of the vehicle including windscreens, glass, tyres (including punctures and slow punctures) and wheels howsoever caused.
• 4.6The company accepts no liability for any loss or damage caused including small dents, scratches or chips unless proved to be caused by the negligence of the company or its employees. In such instances, the customer shall not proceed with repairs until liability is proven and accepted by the company and such repairs approved. Where the company considers that the costs quoted are disproportionate to the vehicle damage sustained, the company reserves the right to use its own approved and accredited repair specialist.
• 4.7Any customer request for a hire car following breakdown, damage, theft or other unanticipated incident is at the discretion of the company and consent should be agreed in advance and in writing.
• 4.8The company does not accept liability for any faulty keys, alarm fobs, house or other keys left on the key ring by the customer.
• 4.9As a prudent risk management measure the company requires the customer to have a spare key for the vehicle which the customer shall take with him/her for the duration of the holiday.
• 4.10If any of these terms are found to be partially or wholly illegal then they shall be deemed severable from the remaining terms which will continue with full effect.
• These terms are governed by English laws and are subject to exclusive jurisdiction of the English courts.

• 5. Customer Statement

  • The customer warrants that:
  • 5.1he/she is legally capable of entering into binding contracts;
  • 5.2the vehicle is taxed and insured (to its full replacement value) in accordance with all applicable acts, regulations or statutory instruments;
  • 5.3the vehicle is roadworthy;
  • 5.4he/she or a person in the travelling party is the legal owner of the vehicle or has the authority from the owner to drive the vehicle as if he/she is the owner;
  • 5.5the information he/she has provided during the Booking process is accurate, including flight numbers and times, the arrival and departure terminals, the vehicle details, valid contact details including telephone number and email address;
  • 5.6the customer agrees that he/she will fully indemnify the company against any consequential losses, damages, fines or other penalties incurred by the company as a direct consequence of an incorrect statement made by the customer.